Privacy Policy

Introduction

Plenser Industrial Spares Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our website
• Make a purchase or place an order
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions
• Submit product reviews or feedback

This information may include:

• Contact Information: Name, email address, phone number, delivery address
• Account Information: Username, password, account preferences
• Payment Information: M-Pesa transaction details, billing information
• Order Information: Purchase history, product preferences, delivery details
• Communication Data: Your messages, inquiries, and support requests

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session data, preferences, shopping cart contents

How We Use Your Information

We use the collected information for the following purposes:

Order Processing and Fulfillment

• Process and complete your purchases
• Arrange delivery and shipment of products
• Send order confirmations and updates
• Handle returns, exchanges, and refunds
• Process payments and prevent fraud

Customer Service

• Respond to your inquiries and support requests
• Provide product information and technical support
• Resolve disputes and troubleshoot issues
• Gather feedback to improve our services

Marketing and Communications

• Send promotional emails about new products and special offers (with your consent)
• Provide product recommendations based on your interests
• Send newsletters and company updates
• Conduct surveys and market research

Website Improvement

• Analyze usage patterns to improve user experience
• Test new features and functionality
• Optimize website performance and speed
• Personalize content and product recommendations

Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud and security threats
• Enforce our terms and conditions
• Maintain records for business and tax purposes

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (M-Pesa, banks)
• Delivery and logistics services
• Email and communication services
• Website hosting and maintenance
• Data analytics and reporting

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms and conditions

Business Transfers

If Plenser Industrial Spares is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Password protection and multi-factor authentication
• Regular backups and disaster recovery procedures

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Maintain items in your shopping cart
• Analyze website traffic and usage patterns
• Deliver personalized content and advertisements

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Track your visit across websites to deliver relevant ads

Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website, such as the shopping cart.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

• Request a copy of the personal data we hold about you
• Receive your data in a structured, commonly used format
• Transfer your data to another service provider

Correction and Updates

• Update or correct inaccurate or incomplete information
• Modify your account details and preferences

Deletion

• Request deletion of your personal data
• Close your account permanently

Objection and Restriction

• Object to processing of your personal data
• Restrict how we use your information
• Opt-out of marketing communications at any time

To exercise any of these rights, please contact us at privacy@plenser.com or call us at +254 718 326869.

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete the information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of Kenya. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than Kenya. We ensure appropriate safeguards are in place to protect your data during such transfers.

Marketing Communications

With your consent, we may send you marketing emails about new products, special offers, and company updates. You can opt-out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting us directly at spares@plenser.com

Please note that even if you opt-out of marketing emails, we will still send you transactional emails related to your orders and account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.