Terms & Conditions

Agreement to Terms

Welcome to Plenser Industrial Spares Ltd. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products. By accessing or using our website (plenserind.co.ke), you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services. Your continued use of our website constitutes acceptance of these Terms and any updates or modifications we may make.

Definitions

In these Terms, unless the context otherwise requires:

• "We," "Us," "Our" refers to Plenser Industrial Spares Ltd
• "You," "Your" refers to the user or customer
• "Website" refers to plenserind.co.ke and all related pages
• "Services" refers to all services, products, and features we offer
• "Products" refers to industrial spare parts and related items we sell
• "Account" refers to your registered user account on our website

Use of Website

Eligibility

To use our website and services, you must:

• Be at least 18 years old
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using our services under Kenyan law
• Provide accurate and complete information when creating an account

Account Registration

When you create an account, you agree to:

• Provide truthful, accurate, and complete information
• Maintain and update your information as necessary
• Keep your password secure and confidential
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized access

Prohibited Uses

You may not use our website for any unlawful purpose or in any way that:

• Violates any applicable laws or regulations
• Infringes on intellectual property rights
• Transmits malicious code or viruses
• Attempts to gain unauthorized access to our systems
• Interferes with the proper functioning of the website
• Harasses, abuses, or harms other users
• Impersonates another person or entity
• Scrapes or copies content without permission

Products and Services

Product Information

We strive to provide accurate product descriptions, specifications, and images. However:

• Product images are for illustration purposes and may vary slightly from actual products
• Specifications are based on manufacturer information and may be subject to change
• We reserve the right to correct any errors or inaccuracies in product information
• Colors displayed may vary depending on your device's screen settings

Product Availability

• All products are subject to availability
• We do not guarantee that all products will be in stock at all times
• We reserve the right to discontinue any product without notice
• If a product becomes unavailable after you order, we will notify you promptly

Pricing

• All prices are in Kenyan Shillings (KES) unless otherwise stated
• Prices include applicable VAT unless otherwise indicated
• We reserve the right to change prices at any time without notice
• Price changes do not affect orders already confirmed
• Special offers and promotions are subject to specific terms and conditions

Orders and Payments

Placing Orders

When you place an order through our website:

• Your order constitutes an offer to purchase products
• We reserve the right to accept or reject any order
• Order confirmation does not guarantee acceptance
• We may require additional verification before processing orders
• We will send you a confirmation email once your order is accepted

Payment Methods

We accept the following payment methods:

• M-Pesa (Paybill Number: 542542, Account: 040341)
• Bank transfer
• Cash on delivery (subject to conditions)
• Company cheques (for approved business accounts)

Payment Terms

• Payment must be made in full before delivery unless credit terms are agreed
• M-Pesa payments are processed immediately
• Bank transfers may take 1-3 business days to clear
• Cash on delivery may incur additional fees
• Failed payments may result in order cancellation

Shipping and Delivery

For detailed shipping information, please refer to our Shipping Policy. Key points include:

• Delivery times are estimates and not guaranteed
• Free delivery for orders above KES 100,000
• Delivery charges apply for orders below the threshold
• Risk of loss transfers to you upon delivery
• You must inspect products upon delivery and report any damage immediately

Returns and Refunds

Our return and refund policy is detailed in our Return Policy. Summary:

• 30-day return window for eligible products
• Products must be in original, unused condition
• Return authorization required before returning items
• Refunds processed within 5-7 business days of approval
• Custom orders and special items are non-returnable

Warranties and Disclaimers

Product Warranties

All products come with manufacturer warranties unless otherwise stated. We do not provide our own warranties beyond what the manufacturer offers.

Disclaimer of Warranties

To the maximum extent permitted by law:

• Our website and services are provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free operation
• We are not responsible for technical failures or internet connectivity issues
• Product suitability for specific purposes must be verified by the customer

Limitation of Liability

To the maximum extent permitted by Kenyan law:

• We are not liable for any indirect, consequential, or incidental damages
• Our total liability shall not exceed the amount you paid for the product or service
• We are not liable for delays or failures due to circumstances beyond our control
• We are not responsible for loss of profits, business interruption, or data loss

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under Kenyan law

Intellectual Property Rights

All content on our website, including but not limited to:

• Text, graphics, logos, images, and icons
• Software, code, and database
• Product descriptions and specifications
• Trademarks and brand names

...are owned by or licensed to Plenser Industrial Spares Ltd and are protected by Kenyan and international intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Create derivative works based on our content
• Remove or alter copyright notices

User-Generated Content

When you submit reviews, comments, or other content to our website, you grant us:

• A non-exclusive, royalty-free, worldwide license to use your content
• The right to modify, adapt, and publish your content
• The right to use your content for marketing and promotional purposes

You represent and warrant that:

• You own or have the right to submit the content
• Your content does not violate any third-party rights
• Your content is not defamatory, offensive, or illegal
• Your content does not contain viruses or malicious code

We reserve the right to remove any content that violates these Terms or that we deem inappropriate.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices as described in the Privacy Policy.

Indemnification

You agree to indemnify, defend, and hold harmless Plenser Industrial Spares Ltd, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use or misuse of our products or services
• Your violation of any third-party rights
• Any content you submit to our website
• Your breach of any representations or warranties

Termination

We reserve the right to:

• Suspend or terminate your account at any time without notice
• Refuse service to anyone for any reason
• Remove or disable access to any content
• Take legal action for violations of these Terms

Upon termination:

• Your right to use our website immediately ceases
• Any outstanding payments become immediately due
• We may delete your account and all associated data
• Provisions that should survive termination remain in effect

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Update to the "Last Updated" date

Your continued use of our website after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and Plenser Industrial Spares Ltd regarding your use of our website and services, superseding any prior agreements or understandings.