Shipping & Delivery Policy

Our Commitment

At Plenser Industrial Spares, we understand that timely delivery of industrial spare parts is critical to your operations. This Shipping and Delivery Policy outlines our shipping procedures, delivery times, costs, and terms to ensure you receive your orders efficiently and reliably.

We partner with trusted courier and logistics providers to deliver products safely across Kenya and beyond.

Delivery Coverage

Areas We Serve

Nairobi and Metropolitan Area

• Central Business District (CBD)
• Industrial Area
• Westlands, Parklands, and Eastleigh
• All Nairobi suburbs and estates
• Kiambu, Ruiru, Thika, and surrounding areas

Major Cities

• Mombasa
• Kisumu
• Nakuru
• Eldoret
• Kisii
• Kakamega

Nationwide Coverage

We deliver to all towns and regions across Kenya through our network of logistics partners. If your location is not listed, please contact us to confirm delivery availability.

Shipping Costs

Free Delivery

Standard Delivery Rates

For orders below KES 100,000, shipping costs are calculated based on:

• Delivery location and distance
• Weight and size of products
• Delivery speed selected
• Special handling requirements

Typical delivery costs:

• Within Nairobi: KES 500 - 1,500
• Nairobi Metropolitan: KES 1,000 - 2,500
• Major Cities: KES 1,500 - 3,500
• Upcountry Locations: KES 2,000 - 5,000

Exact shipping costs will be calculated at checkout based on your delivery address and cart contents.

Bulk and Heavy Items

For large or heavy equipment requiring special transport:

• Custom shipping quotes provided upon request
• May require freight or specialized logistics
• Installation services available for additional fee
• Contact our sales team for accurate quotes

Delivery Timeframes

Processing Time

Orders are typically processed within:

• In-Stock Items: Same business day if ordered before 2:00 PM
• Orders After 2:00 PM: Next business day
• Weekend Orders: Processed on Monday
• Special Orders: 3-7 business days

Standard Delivery Times

After processing, typical delivery times are:

Within Nairobi

• Express Delivery: Same day (if ordered before 12:00 PM)
• Standard Delivery: 1-2 business days

Nairobi Metropolitan Area

• Standard Delivery: 2-3 business days

Major Cities

• Mombasa: 2-4 business days
• Kisumu: 3-5 business days
• Nakuru, Eldoret: 2-4 business days

Upcountry and Remote Areas

• Standard Delivery: 4-7 business days
• Remote Locations: 7-10 business days

Order Tracking

How to Track Your Order

Once your order ships, you will receive:

• Email notification with tracking information
• SMS with courier details and tracking number
• Estimated delivery date
• Courier company contact information

Tracking Methods

1. Online Tracking: Use the tracking number on the courier's website
2. Phone Support: Call us at +254 718 326869 or +254 790 512064
3. Account Portal: Log in to your account to view order status
4. WhatsApp: Send your order number to our WhatsApp line

We partner with reputable courier services including:

• G4S Courier Services
• Wells Fargo
• DHL
• Posta Kenya
• Private logistics partners for heavy items

Delivery Process

What to Expect

Delivery Attempts

• Courier will attempt delivery up to 3 times
• If delivery fails, you will be contacted to arrange pickup or reschedule
• Packages may be held at the courier depot for pickup
• Unclaimed packages after 7 days may be returned to us

Packaging Standards

We take great care in packaging your products to ensure they arrive in perfect condition:

• Industrial-grade packaging materials
• Protective padding and cushioning for fragile items
• Waterproof wrapping when necessary
• Sturdy boxes and crates for heavy equipment
• Clear labeling with handling instructions
• Tamper-evident seals on all packages

Inspection Upon Delivery

When you receive your package:

1. Inspect the outer packaging for any visible damage
2. Open the package in the presence of the courier if possible
3. Check that all items match your order
4. Verify products are in good condition
5. Report any damage or missing items immediately

Special Circumstances

Failed Deliveries

Deliveries may fail due to:

• Incorrect or incomplete address
• Recipient unavailable
• Refused delivery
• Inaccessible location
• Security restrictions

In case of failed delivery, you will be contacted to:

• Verify the delivery address
• Arrange a convenient delivery time
• Organize pickup from courier depot

Delivery to Business Addresses

For deliveries to offices or industrial sites:

• Provide company name and exact location
• Include building name and floor/room number
• Specify authorized recipient's name and phone
• Inform us of any gate or security procedures

Public Holidays

Delivery services may be limited during:

• National public holidays
• Christmas and New Year period
• Election days

Orders placed during these periods will be processed on the next business day.

Installation Services

We offer professional installation services for select products:

• Industrial burners and boilers
• Complex pump systems
• Large-scale equipment
• Specialized machinery

Installation Terms

• Available in Nairobi and major cities
• Quoted separately from product cost
• Scheduled at your convenience
• Performed by certified technicians
• Includes testing and commissioning

Contact our technical team at +254 718 326869 to inquire about installation services.

Policy Updates

We may update this Shipping Policy periodically to reflect changes in our services, delivery partnerships, or operational procedures. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Significant changes will be communicated via email to registered customers.